We're here
to help.
Email us, browse the FAQ, or check the topic guides below. We read and respond to every support email.
Email support
Send us a detailed message and we'll get back to you within one business day. Pro, Max, and Enterprise plan users get priority responses.
support@fayebot.comMon–Fri, typically within 24 hours
Browse the FAQ
Most questions about embedding, lead extraction, escalations, pricing, and privacy are answered in our FAQ.
Read the FAQCovers getting started, Faye's behavior, billing, privacy
Common topics
Embedding the widget
How to add FayeBot to your website, troubleshoot loading issues, and verify the embed is working.
Read moreLead extraction not working
Faye extracts leads automatically. If leads aren't appearing in your dashboard, check these common causes.
Read moreEscalations
How escalation detection works, how to configure rules, and what to do when an escalation is triggered.
Read moreBilling and payments
Upgrade, downgrade, cancel, or request a refund. All billing is managed through Razorpay.
Read morePrivacy and data
What data FayeBot stores, how to delete it, and GDPR compliance for your visitors.
Read moreTeam and access
Invite team members, manage roles, and troubleshoot invitation emails.
Read more