Everything you need.
Nothing you don't.
FayeBot is focused on one thing: turning website visitors into captured leads, with smart AI escalation when a human needs to close.
Conversational lead capture
Faye chats with visitors the way a good salesperson would — naturally, without a script. She asks the right questions, listens to what people say, and extracts structured lead data (email, name, company, intent) from the conversation automatically. No forms. No friction.
- Automatic email, name, and company extraction
- Intent classification (sales, support, feedback, demo request)
- Sentiment tracking throughout the conversation
- All extracted data visible in dashboard instantly
Smart escalation detection
Faye monitors every conversation for signals that a human needs to step in. She detects explicit requests, emotional urgency, and out-of-scope questions — then flags the conversation with a reason code and the full thread context so your team has everything they need.
- Explicit trigger: "I want to talk to a human"
- Sentiment trigger: frustration or anger detected
- Timeout trigger: unresolved after 10 minutes
- Rule trigger: configurable out-of-scope topics
RAG memory — Faye learns as she talks
Every conversation is embedded using Gemini and stored as a vector. When responding to a new visitor, Faye retrieves the 3–5 most semantically similar past conversations and uses them as context. Responses get sharper and more relevant the more conversations Faye has.
- Gemini embeddings for every conversation chunk
- pgvector similarity search at response time
- Context-aware responses from day one
- Gets smarter automatically — no retraining needed
Founder dashboard
One place to see every conversation, lead, and escalation. Filter conversations by status (open, escalated, resolved). Click any conversation to see the full thread. Leads tab shows extracted contact info ready to export. Metrics show your conversion rate over time.
- Conversations: filter by open / escalated / resolved
- Leads: extracted data, CSV export, manual tagging
- Escalations: reason, assign to team, mark resolved
- Metrics: conversations/day, lead capture rate, escalation rate
Settings & customization
Configure Faye from the dashboard without touching code. Change her greeting, set her persona, define escalation rules, and adjust the widget colors to match your brand. The embed script is always one click away.
- Custom greeting message
- Custom system prompt (Faye's persona)
- Escalation rule configuration
- Brand color override for the widget
- One-click embed script copy
Team collaboration
Invite teammates to the dashboard by email. They can view conversations, take ownership of escalations, and mark them resolved. No shared credentials, no email forwards — just clean handoffs.
- Email invitations for teammates
- Role-based access (viewer, responder)
- Assign escalations to specific team members
- Audit trail for all team actions
AI decision audit trail
Every decision Faye makes is logged: when she detected an escalation, why she triggered, what she extracted, and what happened next. Built for compliance and for the XPRIZE requirement to demonstrate AI-native autonomous operations.
- Timestamp and reason for every escalation
- Lead extraction log with source message
- Full conversation transcript stored and searchable
- Resolution tracking from trigger to close
API access (Pro and above)
Pull conversations, leads, metrics, and escalations programmatically. Build your own integrations, pipe leads into your CRM, or trigger custom workflows from escalation events.
- REST API with Bearer token auth
- GET /conversations, /leads, /metrics, /escalations
- POST /escalations/:id/resolve
- Webhook support (coming soon)